Privacy Policy

Last updated: February 10, 2026

Shastra ("we", "our", or "us") operates the Shastra mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Personal Information You Provide

When you register for or use our Service, we may collect:

• Phone Number: Used for account registration and OTP-based authentication.
• Name and Profile Information: Display name, profile photo, and preferred language.
• Birth Details: Date of birth, time of birth, and place of birth. These are essential for generating accurate Kundli (birth chart) and horoscope readings.
• Payment Information: Payment transactions are processed securely through Razorpay. We do not store your credit/debit card details or UPI credentials on our servers.

1.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers.
• Usage Data: App usage patterns, features accessed, session duration, and interaction data.
• Push Notification Tokens: Firebase Cloud Messaging tokens for delivering push notifications.

2. How We Use Your Information

We use the collected information for the following purposes:

• Astrology Services: Generating personalized Kundli, horoscope readings, Rashi Bhavishya, panchang information, and matchmaking analysis.
• Consultations: Facilitating real-time chat consultations between you and verified astrologers.
• Account Management: Creating and managing your user account, authenticating your identity.
• Payment Processing: Processing wallet top-ups and consultation payments through Razorpay.
• Notifications: Sending relevant notifications about consultations, panchang updates, and service announcements.
• Service Improvement: Analyzing usage patterns to improve our features and user experience.

3. Third-Party Service Providers

We share your information with the following third-party service providers, strictly for the purposes described:

• Razorpay: Payment processing. Razorpay's privacy policy governs how they handle your payment data. Visit razorpay.com/privacy for details.
• 2Factor.in: SMS/OTP delivery for phone number verification. Only your phone number is shared for OTP delivery purposes.
• Firebase (Google): Push notification delivery and crash analytics. Visit Firebase Privacy for details.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS/SSL) and encryption at rest to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account Data: Retained until you request account deletion.
• Consultation History: Retained for 12 months after the consultation date for quality and dispute resolution purposes.
• Payment Records: Retained for 7 years as required by Indian tax and financial regulations.
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for analytical purposes.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data that we hold.
• Correction: Request correction of any inaccurate personal data.
• Deletion: Request deletion of your account and associated personal data. You can initiate this from the app settings or by contacting us.
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent for data processing at any time, though this may affect your ability to use certain features.

7. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy shall be:

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@shastra.app