Refund & Cancellation Policy
Last updated: February 10, 2026
This Refund & Cancellation Policy explains when and how refunds are issued for the Astro11 app. Please read it before making any payments.
1. Subscription Refunds
Astro11 is a monthly subscription app. You can cancel anytime from the app; you keep access until the end of your billing period. We do not refund the unused portion of a month after cancellation.
- Cancel before renewal: Turn off auto-renew in the app (Profile → Subscription). You will not be charged again.
- Refund requests: In exceptional cases (e.g. duplicate charge, technical failure preventing use), contact support@digiyogi.com with your registered phone number and transaction ID. We review each request and respond within 48 hours.
2. Wallet Top-Ups (if applicable)
If the app supports a prepaid wallet for additional services, funds you add are used for those services. Unused wallet balance may be refundable on request; contact support for details.
- Unused Wallet Balance: If you have not used your wallet balance for any consultations, you may request a full refund of the unused balance by contacting our support team.
- Partially Used Balance: Wallet top-ups that have been partially used for consultations are eligible for refund of the remaining unused portion, subject to review.
- Used Balance: Wallet funds that have been used for completed consultations are non-refundable, as the service has been delivered.
3. Failed & Duplicate Transactions
If something goes wrong with a payment:
- Failed transactions: If money was debited but your account was not updated, we refund to your original payment method within 5–7 business days.
- Duplicate Charges: If you are charged twice for the same transaction, the duplicate amount will be refunded automatically within 5-7 business days upon detection, or upon your reporting the issue to our support team.
- Payment Gateway Issues: For any payment failures caused by Razorpay or banking infrastructure, refunds will be processed as per Razorpay's standard refund timelines.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@digiyogi.com with the subject line "Refund Request".
- Include the following information:
- Your registered phone number
- Transaction ID or order ID (available in the app under payment history)
- Amount in question
- Reason for the refund request
- Date and time of the transaction or consultation
- Our support team will review your request and respond within 48 hours.
5. Refund Processing
- Refund Method: Approved refunds will be processed to your original payment method (bank account, UPI, card, etc.) via Razorpay.
- Processing Time: Refunds typically take 5-7 business days to reflect in your account after approval, depending on your bank or payment provider.
- Credits: In some cases we may offer account credit instead of a bank refund, with your consent.
6. Cancellation
- Subscription: Cancel anytime from the app (Profile → Subscription). You keep access until the end of the current billing period.
- Account: You can delete your account from Settings. Unused wallet balance, if any, can be refunded on request.
7. Non-Refundable
The following are strictly non-refundable:
- Subscription fees for a period you have already had access to
- Refund requests made more than 7 days after the transaction (except for failed or duplicate charges)
8. Disputes & Escalation
If you are unsatisfied with the resolution of your refund request, you may escalate the matter by emailing support@digiyogi.com with the subject line "Refund Escalation". We will review within 5 business days and respond with a final decision.
9. Contact Us
For any questions or concerns regarding refunds and cancellations, please contact us: